Shipping policy

Shipping Policy

This Shipping Policy explains how Succinctive LLC ("Succinctive," "we," "us," or "our") processes and ships orders placed through our store. By placing an order, you agree to the terms set out below.

1. Processing Times

Processing time is the period between when you place your order and when it leaves our facility. Processing time is separate from shipping transit time.

1.1 Stock Items

Orders for in-stock, non-customized items typically ship within a few business days of order confirmation, subject to inventory availability and order volume.

1.2 Made-to-Order Items

Every decorated, printed, or custom item we sell is made to order. Made-to-order items typically ship within fourteen (14) business days of order confirmation and final artwork approval. Production timelines may vary based on order complexity, artwork approval delays, material availability, decoration method, and overall order volume.

1.3 Peak Periods and Promotions

Processing times may be extended during peak seasons, promotional periods, holidays, and other high-volume windows. We will make commercially reasonable efforts to communicate any material delays.

2. Shipping Methods and Carriers

We ship through reputable third-party carriers, which may include UPS, FedEx, USPS, or other carriers we select based on package size, destination, and service level. Available shipping methods and estimated transit times will be displayed at checkout.

Transit times provided by carriers are estimates and are not guaranteed. Carrier-related delays are outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected service level. Quoted shipping rates do not include customs duties, taxes, or import fees, which are the customer's responsibility (see Section 6).

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to populate on the carrier's website.

5. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us as undeliverable due to an address error, reshipment will require payment of additional shipping fees.

Address changes after an order has been placed cannot be guaranteed and may not be possible once production or shipping has begun.

6. International Shipping, Duties, and Taxes

For international shipments, the recipient is the importer of record and is responsible for all customs duties, taxes, brokerage fees, and any other charges imposed by the destination country. These charges are not included in the shipping cost quoted at checkout and are billed directly by the carrier or customs authority.

If a customer refuses to pay duties or taxes and the package is returned or abandoned, the original order amount is non-refundable and any return shipping or carrier fees incurred will be the customer's responsibility.

7. Delivery and Risk of Loss

Risk of loss and title for items purchased pass to you upon our delivery of the items to the carrier. Once a package is in the possession of the carrier, the carrier is responsible for transit, delivery, and the condition of the package upon arrival.

8. Shipping Delays

We are not liable for shipping delays caused by carriers, customs, weather, natural disasters, strikes, civil unrest, public-health events, or any other circumstance outside our reasonable control. Delivery date estimates are not guaranteed.

9. Lost, Damaged, or Undelivered Shipments

Issues with lost, damaged, or undelivered packages are handled under our Return and Refund Policy. Please review that policy for reporting windows and claim requirements.

10. Refused or Returned Shipments

If a shipment is refused at delivery or returned to us as undeliverable for any reason other than our error, you remain responsible for the original cost of the order. Reshipment, where available, requires payment of additional shipping fees.

11. How to Reach Us

For questions about shipping, tracking, or delivery, please contact us with your order number.

Succinctive LLC
1001 Woodward Avenue
Detroit, MI 48226

12. Changes to This Policy

We may update this Shipping Policy from time to time. The policy in effect on the date you placed your order governs that order.