Refund policy
Return and Refund Policy
Every item we sell is custom-decorated and made to order. Because production begins as soon as your order is placed and each item is unique to you, we do not accept returns or issue refunds. All sales are final.
1. All Sales Are Final
Succinctive LLC ("Succinctive," "we," "us," or "our") produces every order on a made-to-order basis. We do not maintain inventory of finished goods, and items cannot be resold once decorated. As a result, all sales are final and we do not offer refunds, returns, or exchanges except as expressly described in this policy.
2. Cancellations
Orders cannot be cancelled once placed. Production planning, artwork preparation, and material procurement begin immediately upon order confirmation, and the associated costs are non-recoverable. Please review your order carefully before submitting it, including artwork, sizing, quantities, colors, and shipping address.
3. Sizing and Fit
We do not accept exchanges for sizing, fit, or change of mind. Size charts and product specifications are provided on each product page; please consult them before ordering. All apparel and decorated goods are final sale.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or differs materially from what you ordered as a result of our error, we will review the issue on a case-by-case basis and may, at our sole discretion, offer a replacement, reprint, partial credit, or other remedy.
4.1 Reporting Window
Claims must be submitted within three (3) days of delivery. Claims received after this window will not be eligible for review.
4.2 How to Submit a Claim
To submit a claim, please email us with all of the following:
- Your order number;
- A clear written description of the issue;
- Clear, well-lit photographs showing the defect, damage, or discrepancy, including photos of the full item and close-ups of the affected area; and
- Where applicable, a photograph of the shipping label and outer packaging.
Incomplete claims may delay or prevent review. We reserve the right to request additional information or photographs before approving a remedy.
4.3 What Is Not a Defect
The following are inherent to custom decoration and are not considered defects:
- Minor color variation between digital proofs, monitor displays, and finished goods;
- Slight variation in print placement, sizing, or registration within standard production tolerances;
- Variation in fabric, weave, dye lot, or finish between units of blank goods sourced from the manufacturer;
- Errors in artwork, spelling, sizing, color, or placement that were present in the proof or specifications you approved;
- Issues arising from incorrect information provided at the time of order, including shipping address, size selection, or design specifications.
5. Lost or Undelivered Shipments
Shipments that are lost in transit, marked as delivered but not received, or otherwise undeliverable are reviewed on a case-by-case basis. If your tracking shows an issue or your package has not arrived within a reasonable time after the carrier's estimated delivery date, please contact us with your order number and tracking details so we can investigate. Resolution may depend on the outcome of a carrier claim, and we cannot guarantee replacement or refund in every circumstance.
We are not responsible for shipments delayed or lost due to incorrect shipping addresses provided at checkout, carrier delays outside our control, or packages marked delivered to the address on file.
6. Refused or Returned Shipments
If a package is refused at delivery or returned to us as undeliverable, you remain responsible for the original cost of the order. Reshipment, if available, will require payment of additional shipping fees.
7. Chargebacks
If you have a concern with your order, please contact us first so we can attempt to resolve it. Initiating a chargeback without first contacting us, or in circumstances where the order was produced and delivered as specified, may result in suspension of future ordering privileges.
8. How to Reach Us
For all return, refund, or claim inquiries, please contact us with your order number and supporting details.
Succinctive LLC
1001 Woodward Avenue
Detroit, MI 48226
9. Changes to This Policy
We may update this Return and Refund Policy from time to time. The policy in effect on the date you placed your order governs that order.